Here at East Bench Composites, we take pride in our work. We guarantee all our repairs for 5 years, even after you sell it to the next rider. This warranty applies to the repair only, and is limited to 1 inch beyond to the repair area. This warranty does not apply to any other damage, preexisting or otherwise, to the bicycle frame or its components. This warranty is voided if the paint/coating provided by East Bench Composites is intentionally removed in any way (included but not limited to sanding and repainting) . This warranty does not apply to normal wear and tear, direct impact damage, defects or failures resulting from abuse, neglect, accidents, improper maintenance or unauthorized modification. This warranty only applies to bikes being used for their intended purpose. Warranties will not be honored for damage sustained during any activities considered to be outside the scope of the intended use of the bicycle as determined by the OEM. This includes but is not limited to bike polo, taking your gravel bike to Whistler Bike Park, running your bike over with a car, faulty bike rack solutions, etc. For an example of something that would not be covered under our guarantee; see this video:
However, if you have the talent to pull this off on one of our frames, please share it with us!
Additionally, please note that cycling is a dangerous sport. East Bench Composites assumes no liability whatsoever for bodily injury to the rider. This includes but is not limited to a frame failure or component failure causing bodily injury. Under no circumstances shall East Bench Composites be liable for any damages or injuries incurred by the use of a repaired bicycle. This includes, but is not limited to: lost profits, lost savings and incidental or consequential damages, injuries arising from the use of, or inability to use this product. East Bench Composites does not assume any liability or make any warranty except as stated in this limited warranty.
Crash Replacement: Unfortunately, we are not the OEM of the bikes we sell. Should you damage your EBC bike in a crash away from the damaged area, we recommend first asking the OEM about crash replacement. Depending on the OEM's warranty, it may be possible for you to procure a discounted frame from the OEM. If you purchased the bike directly from us, and the new damage is unrelated to the damage we already repaired (more than one inch away), and in a repairable location, we offer 15% off our standard repair rate, with or without paint. Please note that this only applies to the frame itself, and East Bench Composites is not liable for any damaged components.
Warranty Claims: If East Bench Composites determines a repair to be defective, East Bench Composites will rework the repair free of charge, restore the finish as indicated when the frame was originally repaired and cover return shipping. It’s the responsibility for the customer to ship us the item for a warranty evaluation properly packed and properly insured. All bike build-up, break down labor and shipping charges to send the frame for evaluation will be the sole responsibility of the owner.